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Tracked UK Delivery only £2.99
Tracked UK Delivery only £2.99

Frequently Asked Questions

General

We're a UK based company with over 50+ years of experience in distribution, supply & logistics. We've partnered with the Pugly Company as an Official UK Stockist of their revolutionary pet-feeder, the Fluff Trough!

The original Fluff Trough was designed for small to medium size flat-faced breeds but also works well for mini-pigs, cats, senior pets, pets with mobility issues & lots more! The Fluff Trough works exceptionally great with:

  • Pugs
  • French Bulldogs
  • Boston Terriers
  • English Bulldogs
  • Shorty Bulls
  • and lots more!

Whilst no clinical trials have been completed, customers have shared their experiences of the beneficial effects of the Fluff Trough with the following conditions:

  • IVDD
  • Myelopathy
  • Neurological Issues
  • Cleft Pallets
  • Collapsed Trachea
  • Esophagus Issues
  • Blindness
  • Vestibular Disease
  • Underbites
  • Missing Teeth
  • Long Tongue

There are 2 sizes available. As follows:

  • Fluff Trough: 10" x 7.5" x 7.5" & the base is 5" off the ground.
  • Fluff Trough XL: 13" x 9" x 9" & the base is 7" off the ground.

Yes! The Fluff Trough is suitable for all types of food because it's dishwasher safe and non-porous. The Fluff Trough includes an FDA food safe silicone insert that is highly resistant to damage from extreme temperatures and doesn't harden, crack, peel or become brittle over time.

The Fluff Trough is designed with quality and durability in mind. It's larger than most traditional feeders, which means it requires more material for production. Each Fluff Trough set includes either an FDA-approved silicone insert or a stainless steel insert. Both of these materials are of higher quality and cost compared to regular plastic, ensuring that you're getting a product that's built to last.

Shipping

We offer two domestic delivery services. Our Standard Delivery Service is £2.99 and orders will arrive within 2-5 working days from dispatch. Our Express Delivery Service is £5.99 and orders will arrive within 1-2 working days from dispatch. Both services are fully tracked. Please note, our warehouse is closed over the weekend, so any orders placed Friday would not be dispatched until the following week.

We also offer International shipping to the following countries: Austria, Cyprus, France, Germany, Ireland, Malta, Netherlands, Portugal, Australia & New Zealand. The shipping rates for our International postage services will vary based on the country/order size & weight.

Currently, we ship to the following countries:

United Kingdom
--
Austria
Cyprus
France
Germany
Guernsey
Ireland
Isle of Man
Jersey
Malta
Netherlands
Portugal
--
Australia
New Zealand

Yes! We'll provide updates at every stage of your order from the moment you place it through to dispatch & delivery. In your delivery confirmation emails, you'll receive a tracking reference which you can use to check the progress of your order online.

Unfortunately, once an order has been submitted, we're unable to make any alterations. However, if you drop us an email at hello@pawtion.co.uk we will be able to cancel your order as long as it hasn't been dispatched yet.

Returns

We're confident you'll be thrilled with your purchase, however if for any reason you'd like to return this back to us, please get in touch with us via email at hello@pawtion.co.uk and we'll provide you with our Returns Instructions.

Yes, of course! We're always here to help if you have any issues at all with an order you've placed with us. Please get in touch with us via email at hello@pawtion.co.uk and one of our friendly customer service agents will be able to resolve this for you.

Get in touch

Our team would be more than happy to assist with any general queries, questions or issues that you may have. Simply pop us an email at hello@pawtion.co.uk and we'll get back to you as soon as we possibly can!